Frequently Asked Questions

Solar Sound™ 2

Can the Solar Sound™ 2 recharge other devices using the USB port?

No, the USB is an input for charging the Solar Sound™ 2 only, the Solar Sound™ 2 cannot recharge another device.

PowerBoost Function:

If you want even more power from your Solar Sound™ 2, then you can just plug it in to the supplied charger, and the PowerBoost function will turn on automatically, supplying extra power to the speakers for louder, clearer sound playback!

I am using the cable to connect the Solar Sound™ to my phone, but no music is playing:

Make sure that you have plugged the cable into the Line In port, which is on the far left on the back on the Solar Sound™ 2.

Bluetooth pairing, multiple devices:

The Solar Sound™ 2 only connects to a previously paired device and not with my other Bluetooth devices.

You are experiencing this problem because the Solar Sound™ 2 automatic pairing function is controlled not by the Solar Sound™ 2, but by the device you are connecting it to. The Solar Sound™ 2 simply remembers the last-connected device and will always re-pair to that device unless the connection is turned off on the device itself, or the device is not available.

For example, take two iPhones, (let's call them iPhone A and iPhone B) both with Bluetooth turned on, and within range of the Solar Sound™ 2. If you connect to the Solar Sound™ 2 on iPhone A, then turn off the Solar Sound™ 2 (either by pressing and holding the centre button or pressing the main power switch), and turn it on again, it will automatically connect again to iPhone A, if iPhone A still has Bluetooth turned on. iPhone B will not get any chance to connect to the Solar Sound™ 2 so long as iPhone A has Bluetooth turned on, since the Solar Sound™ 2 remembers the last connected device which is iPhone A. To connect to iPhone B, you have to either:

1. Disconnect from the Solar Sound™ 2 by pressing 'forget this device' on iPhone A. After disconnecting the Solar Sound™ 2 will enter pairing mode straight away (so no need to turn it off and on again).

2. Turn the Bluetooth off on iPhone A.

Instructions for connecting Bluetooth on a Windows Vista PC or Laptop

file: connecting_the_solar_sound_2_to_a_windows_computer_080710.pdf

Solar Sound™ 2 instruction manual

file: solar_sound_2_instruction_manual_210710.pdf

Solar Sound™

How do I connect via Bluetooth?

For a walk-through on how to connect your Solar Sound™ via Bluetooth, we suggest you read our Sharing your music is easy - here's how file on the Solar Sound™ page.

Can I use the Solar Sound™ FF and RR buttons with an iphone?

UPDATE: iPhone iOS 4.1 now supports track fast forward and Rewind.

The buttons on the Solar Sound™ that Fast Forward and Rewind your music use the Bluetooth AVRCP profile. This profile is used by most Bluetooth phones, but unfortunately Apple does yet support the AVRCP profile, although they will hopefully support this soon. You can still control your music using your iphone.

What is the Password needed to connect via Bluetooth?

The default passwod is 0000.

Solar Charger

What is the best way to charge the Solar Charger from the Sun?

To get the best results, leave the Solar Charger outside on a sunny day, angled at the sun. Also make sure the solar panel itself is clean, by wiping it with a damp cloth if it is dirty.

Will my Solar Charger charge under artificial light?

If you put the Solar Charger close to an artificial light source, you will see the blue LED light up and the charger will begin charging. However, most artificial light sources are much less powerful than proper sun light, to it will take a long time to charge the unit from a lamp or light bulb.

How long does it take to charge completely from solar?

We recommend between 24-36hours to charge the unit completely by solar

That seems like a long time?

There are a few reasons for this. Firstly, our battery size, at 1800mAh is about twice the size of our competitors, so correspondingly, it takes about twice the time to charge. Second, when we were researching the design of our solar charger, we looked into different sizes of solar panel to use. However, what we decided was that we wanted to make something that was truly portable and that people would actually carry around with them, as oppose to a much bigger and more expensive device that would be quicker at charging from its solar panels, but not easily portable. Over 98% of our customers are near either a wall outlet, a USB port or a car power socket every three days, so we see the product as primarily a back-up source of power for your cellphone or ipod, with the added extra of being able to use the solar when there is no other source of power available, as oppose to a dedicated solar device.

How long does it take to charge from USB?

About 8-12hours

That seems like a long time?

This is because our Engineer wanted to limit the amount of current going into the battery of the solar charger, so prolonging the batteries' life. The less current going into the Lithium-Ion batteries, the less distress that is caused to them, and the longer they will last.

How long will the charge last in the Solar Charger?

Once charged up, the Solar Charger should keep power for 3 months or more before it needs to be recharged again. Then just recharge the Solar Charger as necessary.

Postage

All orders placed inside the USA, UK and Canada are sent by either 1st class mail (UK, Canada) or Standard USPS shipping from our Atlanta office

All orders placed outside of the USA, UK and Canada we send by Royal Mail Airsure where supported. Otherwise we send via International Signed for.

Royal Mail Airsure costs an additional £4.50 above the cost of our normal shipping costs and can be tracked. Airsure can be sent to the following countries:

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.

World Zones: Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

Refund:

If you have any issues with your purchase, first please do email us at the following address, and we will do our best to solve any issues you may have, as quickly as possible. sales@devotecIndustries.com

If within 30days of receiving your Devotec Industries product it appears to be malfunction, and we have confirmed this via email, then Devotec will pay for it to be shipped back to us for testing and confirmation of a problem. We will then send you either a replacement or refund.

There is a $10 restocking fee for all orders that are sent back that are found to be in working condition.

If your Devotec product has a problem after 30days, but within six months of purchase, please send the unit to one of the address on the contact page, and we will inspect it for damage. If the unit is tested and found not to be working, we will send a replacement unit to you.

Where are your goods made?

We are a British company. Our design is done in the UK by our new CTO and chief engineer, a Phd from Cambridge University. Our engineer's phd is in Solar cells and DC circuits, so we are confident that our products will have some of the highest efficiency and reliability in the market. We also work with partners In the US, Europe and parts of SE Asia. Our manufacturing is done in factories throughout China.